Frequently Asked Questions
Everything about booking, preparation, home visits, results and payment.
Booking & home visits
Do I need an appointment?
No — walk-ins are welcome at all branches for most tests. Appointments are required for home visits and for some specialised tests.
Which areas do you cover for home visits?
All of Greater Cairo including Sheikh Zayed, 6th of October, Mohandiseen, Zamalek, Maadi, Heliopolis, Nasr City and New Cairo. Ask us about other areas.
Can I book for a family member?
Yes. Add each person's name and date of birth in the notes, or book one visit and our nurse will register everyone on arrival.
Preparation
Do I need to fast before my test?
Glucose, lipid profile, insulin and some hormone tests need 8–12 hours of fasting (water is allowed). Each test page states whether fasting is required.
Should I stop my medication?
Never stop medication without asking your doctor. Tell the nurse what you take so the pathologist can interpret your result correctly.
Results
How long do results take?
Routine tests: within 24 hours. Specialised tests: 2–7 working days. The turnaround is shown on every test page.
How do I get my results?
Through the online results portal, WhatsApp or email, or printed at any branch.
Payment & insurance
Which payment methods do you accept?
Cash, Visa/Mastercard, and online payment when booking through the website.
Do you accept medical insurance?
Yes — we work with the major insurance providers in Egypt. Bring your card and the doctor's request, or upload them when booking online.